How is my application for Pay in 4 assessed?

Our decision process is automated and we assess your eligibility for Pay in 4 using a combination of the information you provide in your application and your PayPal account information (for example transaction history). When we conduct a credit check we will also use data received from a credit reporting body to assess your application.

Will applying for Pay in 4 affect my credit score?

If we assess your application for Pay in 4 by sharing information with a credit reporting body, that is a ‘credit check’, it will leave an imprint on your credit file which may affect your credit score. If your application is declined after a credit check, we'll send you an email providing more information about why your application was refused. For more information please refer to our Credit Reporting – Statement of Notifiable Matters.

Why was my Pay in 4 application declined?

Our decision process is automated and dynamic. The reason may have been provided to you on your application decision page at the time, or we may send you an email explaining why your application didn't go through.

Our customer service team cannot see your decline reason(s) and cannot review Pay in 4 application eligibility.

I was preapproved so why was my Pay in 4 application declined?

Preapproval is not a guarantee of approval as disclosed in the application process. Each application will be assessed at the time of purchase to see if you are eligible for credit. For privacy reasons, only you can see why your application was declined. Our customer service team cannot see your decline reason(s) and cannot review Pay in 4 applications.

I see a prequalified amount for Pay in 4, what does that mean?

A Pay in 4 prequalified amount is an estimate of how much you can spend with Pay in 4 on your next purchase. Pre-qualification does not guarantee approval. You must still apply and be approved for Pay in 4 during checkout and you will only pay back the amount that the Pay in 4 plan is approved for.

The prequalified amount messaging may change or even go away as it is dynamically generated and based on various factors, including account status, current Pay in 4 plan balance/s, and repayment history. Not all customers will see prequalified amount messaging.

My prequalified Pay in 4 amount does not match what I want to spend.

The prequalified amount is an estimate. Your individual Pay in 4 application may be approved for a different amount. You do not have to use the entire prequalified amount shown.

I don’t want to continue my Pay in 4 plan. Can I withdraw from my contract?

You have fourteen (14) calendar days to withdraw, starting from the day after you make your purchase with Pay in 4. You must inform us of your decision to withdraw by contacting us.

If you withdraw from your Pay in 4 plan, you will still have to repay to PayPal any outstanding amounts remaining on your Pay in 4 plan.