6 important settings for your PayPal business account

Sep 28 2022 | PayPal editorial staff | 3 min read

From notification preferences to communicating with customers, here are our six key features to set up on your PayPal business account to keep everything running smoothly.

1. Your logo

When you add your logo to your PayPal account, we can use it to help your customers identify your business on their transaction history and in messages you send to them through PayPal. It will also appear on any invoices you send, and on your PayPal.Me page.

To upload your logo, just head to Settings > Business information and click Update beside “Business information” near the bottom of the page. On the new page, simply click Add your logo and find and upload the file.

2. Card statement name

While you’re uploading your logo, you can also set up your credit card statement name. This is one of the most important features of your PayPal account as it helps your customers identify transactions on credit and debit card statements. If they can’t identify a payment, they’re more likely to file a chargeback or lodge a dispute which costs your business time and money.

On the business information page, click Edit in the “Your business information” box and enter your new card statement name. Make sure it’s quickly and easily identifiable as your business.

3. Customer service message

In your Settings > Selling tools, you can create a customer service message that appears to customers when they file a dispute. You can update the message at any time so it’s a great way to highlight any delays in shipping due to bushfires, floods or any other reason. Alternatively, you can use this field to set expectations with customers around your response time (remember, you must respond quickly to avoid automatic loss of the dispute) and how your business responds to customer complaints and concerns.

4. Multiple users

To share the workload, you can add multiple users to your PayPal business account, setting up their own login and passwords. To do this, head to Settings > Account settings and click Get started beside “Manage users”, then Add User. Enter your colleague’s details then choose what level of access they should have to the account.

If you assign “Accounting” permissions to your users, we’ll need to verify their identity to ensure your money stays safe. We’ll kick this process off automatically and you can provide any required documents in the Resolution Centre.

5. Your promotions

When you run a promotion, you can see a sudden increase in the number and value of payments your business receives. This kind of sudden change causes our risk alarm bells to go off, and sometimes we may hold some payments until we’re able to identify what’s going on.

To help prevent payment holds and ensure continual access to your funds, give us a heads up of any promotions you have planned. You can do this by going to Settings > Account settings and clicking Details beside “My upcoming promotions”.

6. Your notification preferences

We’ll always email you when you send money or update your account information so you have an email record and can confirm the payment or change was authorised. We’ll also always tell you about updates to our legal agreements. But if you’re receiving hundreds of payments every day, you probably don’t want an email every time you get paid.

To manage your notification settings, head to your Settings > Account settings and click Update beside “Notifications”. Here you can also elect to send automatic emails to your secondary users about changes you make to your account.
For more help setting up your PayPal business account, check out our Help Centre. It’s the go-to place for everything how-to at PayPal.
The contents of this site are provided for informational purposes only. You should always obtain independent, professional accounting, financial, and legal advice before making any business decision.
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.