How do I open a dispute with a seller?

Here's how to open a dispute from the web:

1. Go to the Resolution Centre and click Report a Problem. If you're unable to use the Resolution Centre online chat with our support assistant or call us and we'll help you open a dispute another way.
2. Select the payment and click Continue.
3. Select the reason for your dispute, such as:
• Unauthorised activity in your PayPal account (a payment you don't recognise or are confident you didn't authorise).
• Issues with your purchase (a purchase doesn’t arrive or match the seller’s description).
• Issues with the Seller (a seller is not co-operating and doesn’t respond to your messages, or you're simply unable to reach an agreement).
• Billing errors or Issues with subscriptions (you've been charged more than once).
4. Select the option that best describes your issue and click Continue.

In a dispute, you can exchange messages with the other party in your Resolution Centre to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. If you need help doing this, for example because of a disability, bereavement or language barrier, you can ask a trusted friend, family member or representative to escalate it for you, or contact us by chat or phone for support. To escalate a dispute, we often require that at least 7 days have passed since the payment date.

By escalating a dispute to a claim, you’re asking PayPal to investigate and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. If you're finding it hard to escalate within this time because of personal circumstances, contact us by chat or phone before the deadline and we'll look at extending it. Once a case has been closed, it can't be reopened or escalated to a PayPal claim.