How can we help?
My Money
Sending money
- What are the fees to use PayPal?
- How do I send money?
- How do I choose and change my PayPal payment method?
- How do I send money as a gift?
- What can I do if I accidentally paid twice?
- What is PayPal.Me?
- Where can I find PayPal's currency exchange rates?
- What if I want to cancel my pending PayPal payment?
- Using PayPal with Google Pay on Android
Refunds
- Can I cancel a PayPal payment?
- Where is my refund?
- How do I request a refund?
- I paid by Instant Bank Transfer, so why is my refund on hold?
- How do I issue a refund?
- Why have I only received a partial refund?
- What can I do if I'm refused a refund?
- How do I issue a refund to resolve a PayPal dispute?
- How is a refund made through PayPal returned?
- What can I do if I accidentally paid twice?
- How do I issue a refund for a PayPal dispute?
- If a refund I send is accepted, are the fees from the original transaction credited to my account?
Receiving and requesting money
- Why did I receive a payment notice, but no payment to my PayPal balance?
- What are the fees for sending invoices or payment requests?
- How can I get my nonprofit set up with PayPal to accept donations?
- How do I add tracking information for a payment I received?
- What should I do if my payment is on hold for a dispute, claim, or chargeback?
- Why is my payment from a sale on eBay on hold?
- Where is the money I received?
- What are the fees to use PayPal?
- Why is my payment on hold and when will it be available?
- Where can I find PayPal's currency exchange rates?
Adding and withdrawing money
- How do I add money to my PayPal balance?
- When will money from my bank reach my PayPal balance?
- Where can I see my PayPal account balance?
- How can I see my recent PayPal payments or transfer details?
- What should I do if my PayPal balance has fallen below zero?
- How do I withdraw money from PayPal to my bank account?
- Can I withdraw money from my PayPal balance to my card?
- Can I cancel a withdrawal?
- Where is the money I withdrew to my bank account?