PayPal
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Help Centre

How can we help?

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PayPal App Help

PayPal Basics
  • How do I add a debit or credit card to my PayPal account?
  • How do I add my bank account to my PayPal account?
  • What are the fees to use PayPal?
  • What is PayPal Buyer Protection and how am I covered?
  • What is the inactivity fee?
Payments
  • How do I send money?
  • Can I cancel a PayPal payment?
  • How do I create and send an invoice or payment request?
  • How do I add money to my PayPal balance?
  • How do I withdraw money from PayPal to my bank account?
  • How will my payments be funded?
  • What does the status of my payment mean on my PayPal account?
  • Why can’t I make or send a PayPal payment?
  • Why was my PayPal payment denied, refunded, or unclaimed?
My Account
  • Where can I see my PayPal account balance?
  • How do I report unauthorised PayPal account activity?
  • How do I report a spoof email via the PayPal app?
  • How do I remove the limitation from my account?
  • What if I've lost my mobile device?
  • How do I change my password or my security questions?
  • How do I reset my PayPal password if I've forgotten it?
  • What can I do if I can't log in to my PayPal account?

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