How does PayPal help customers who need extra care and support?

We take great care to ensure our products and services are accessible to everyone.

We try to consider a broad range of vulnerabilities when designing products and services that meet our customers' needs. This includes temporary or permanent disability, long-term health issues, addictions, financial hardship, the impact of life events like bereavements or job loss and other potential vulnerabilities.

If you have additional support needs, you can disclose these and view the options available to you in our Support Portal. Having this information helps us understand how your circumstances may affect your experience and engagement with PayPal and allows us to try to provide the right level of support.

If you choose to share anything with us, we’ll treat it with respect, empathy and kindness. Any information shared with us is kept strictly confidential and handled securely.

If you would prefer to speak to one of our teammates, you can contact us for support by going to our Contact page, scrolling down and selecting Message Us or Call Us.