Help Article

How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it’ll also help make the web a safer place to do business. Here are some types of fraudulent activity, and what you should do to protect yourself if it happens:
 
Unauthorized activity on your PayPal account
If you notice any transaction that wasn’t completed or authorized by you, report it to us immediately through the Resolution Center.

Fake PayPal emails or spoof websites
If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.
 
Items not received or a potential fraudulent seller
If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you can file a dispute in the Resolution Center and start communicating the issue with your seller.

If you can't find an agreement with the seller, you can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. We’ll step in to investigate the case and decide the outcome based on evidence supplied by you and the seller.
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