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Help Center > Issues and Resolutions/Chargebacks > What is a chargeback, and why did I get one?

What is a chargeback, and why did I get one?


Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card company for a refund.

Customers initiate chargebacks for a variety of reasons:
  • An item is different from its description or is defective.
  • An item hasn’t been received.
  • A credit card charge isn’t recognized.
  • A payment is processed multiple times.
  • A payment is unauthorized.

We know that chargebacks can be frustrating, so we suggest you review the PayPal Chargeback Guide for information on minimizing or avoiding chargebacks.

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