Help Article

What is a chargeback, and why did I get one?

Chargebacks happen when your customer disagrees with a credit card charge and asks the credit card company for a refund.

Customers initiate chargebacks for a variety of reasons:
  • An item is different from its description or is defective.
  • An item hasn’t been received.
  • A credit card charge isn’t recognized.
  • A payment is processed multiple times.
  • A payment is unauthorized.

We know that chargebacks can be frustrating, so we suggest you review the PayPal Chargeback Guide for information on minimizing or avoiding chargebacks.

We’re sorry, the page you’re looking for is no longer available. To search again or contact us, please visit our Help Center.