Help Article

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

How do I issue a refund to my buyer?

You can issue a full refund or partial refund up to 180 days after you receive a payment. The total refund amount is taken from your PayPal balance. If you don't have enough funds in your PayPal balance, you won't be able to issue a refund.

Here's how to refund a payment:

  1. Go to your Activity.
  2. Click the payment you’d like to refund.
  3. Click Refund this payment.
  4. Enter the refund amount and click Continue.
  5. Confirm the refund details and click Issue Refund.​

Learn more about the refund fee in our User Agreement.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.