Shop with confidence with Buyer Protection

When you shop with PayPal, if something doesn’t arrive or isn’t as described, you have up to 180 days to get a full refund.

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Pay with PayPal at leading Indian & International brands. Safe Hai.

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A safer choice at checkout.

Simply file a dispute within 180 days to take advantage of PayPal Buyer Protection.

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Online purchases

In case your item doesn’t match its description, is defective or doesn’t turn up at all, we’ve got your back.

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In case an event is cancelled, your hotel is double-booked, or the new game you purchased couldn’t be downloaded, we’ve got you covered.

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Custom made

Have your custom made, leather dancing boots failed to make it to your door? Our Buyer Protection now covers eligible custom-made items too.


What’s covered

  • You bought a book but got a DVD
  • You bought a new item but got something used
  • You purchased 3 items but only got 2
  • Your purchase was damaged in transit
  • Your delivery was missing major parts that the seller didn't disclose
  • You bought an authentic brand but got a knock-off instead


Purchases that aren’t covered

  • Real estate
  • Motorised vehicles
  • Prepaid cards
  • Industrial machinery used in manufacturing
  • Items that violate our policies
  • Anything you bought in person

Keeping you safer.

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Resolution support

If you have problems with a purchase, you could file a dispute through Resolution Centre and we’re here to help.

fraud protection

Fraud protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft. Learn ways to stay safer online.

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Account support

If you’re concerned about suspicious activity, identity theft or phishing, report your suspicion.

Protect your purchases through PayPal.

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