In case your item doesn’t match its description, is defective or doesn’t turn up at all, we’ve got your back.
In case an event is cancelled, your hotel is double-booked, or the new game you purchased couldn’t be downloaded, we’ve got you covered.
Have your custom-made, leather dancing boots failed to make it to your door? Our Buyer Protection now covers eligible custom-made items too.
If you have problems with a purchase, you could file a dispute through Resolution Centre and we’re here to help.
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