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How do I report potential fraud to PayPal?

It's extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business.

Here are some types of fraudulent activity. Please follow the steps we've included below to report them:

  • Unauthorised activity on your PayPal account.
  • Fake PayPal emails or spoof websites.
  • Items you didn't receive or a potential fraudulent seller.

Unauthorised activity on your PayPal account

An unauthorised payment could be any payment made from a credit or debit card without the owner’s permission.

If our system detects that a payment is abnormal, we’d place a hold on it to determine if it’s authorised. The funds can't be withdrawn during our review. If the payment is determined unauthorised, the funds will be returned to the sender's account. Sellers who meet the eligibility guidelines under PayPal Seller Protection are also protected.

If you notice an unauthorised account activity, report it to us immediately following the steps below:

  1. Go to the Resolution Centre.
  2. Click Report a Problem.
  3. Select the transaction you want to dispute and click Continue.
  4. Select "unauthorised transaction" then click Continue.
  5. Follow the instructions on the page.

Fake PayPal emails or spoof websites

If you received what looks like a fake PayPal email, or you've come across a spoof PayPal website, please report it to us by forwarding the original email or URL to spoof@paypal.com.

Items not received or a potential fraudulent seller

If you sent a payment but haven't received what you paid for, or believe the seller to be fraudulent, you can file a dispute in the Resolution Centre and start communicating the issue with your seller. 

Here's how to file a dispute in the Resolution Centre:

  1. Go to the Resolution Centre.
  2. Click Report a Problem.
  3. Select the transaction you want to dispute and click Continue.
  4. Select "Item dispute" then click Continue.
  5. Follow the instructions on the page.

If you can't find an agreement with the seller, you can escalate the dispute to a claim any time within 20 days of the date the dispute was opened. We’ll step in to investigate the case and decide the outcome based on evidence supplied by you and the seller.

For more information about how to avoid frauds, and how we protect you with our Buyer and Seller Protection in India, please visit the Security page.

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