Your transactions can be protected.

Unauthorized transaction

A buyer asks for a refund after declaring that a purchase was made without their consent, be it for objects or services. If your transaction is eligible, our Seller Protection Programme can help you get the full amount of the payment.

Item not received

A buyer pays for an item, claims he never received it, then files for a refund whether it’s physical objects or services. If your transaction is eligible, our Seller Protection Programme can help you get the full amount of the payment.

More protection to grow your business.

Minimize fraud

We’ve added a safety net to protect you against unauthorized payments, reversals due to suspicion of fraud and item not received claims.

Sell around the globe

Seller Protection Programme can cover your international sales. We process and convert 25 currencies from more than 200 markets to make selling simple and secure.

Keep more profits

Focus on making your business grow, knowing that your eligible sales, whether physical or intangibles, can be protected.

How Seller Protection Programme works.

1. If a buyer files a claim, or in case of a chargeback or a payment reversal, we may place a temporary hold on the funds.

2. We’ll ask you to provide information including proof of shipment or proof of delivery within the time frame communicated (usually 7- 10 days).

3. You’ll be able to access the money as soon as we have ascertained that your transaction is eligible.

What can be covered by Seller Protection Programme?

  • Tangible goods (clothes, toys, electronics, car parts etc.)
  • NEW Services (training courses, website design etc.)
  • NEW Tickets (concerts, shows, sport events etc.)
  • NEW Travel (trip reservations, flight or hotel booking etc.)

What can’t be covered by Seller Protection Programme?

  • Items that you deliver (or are picked up) in person
  • Digital goods (music, computer game downloads and licenses for digital content)
  • Claims or chargebacks arising from items being significantly different to how you described them
  • Payments not made through PayPal
  • Refer to the User Agreement for Full Terms

Your checklist to be eligible for the Seller Protection Programme.*

Check your shipping

Make sure you are shipping the item to the address in the transaction details and keep the proof of shipment.

Keep the proofs of transaction

For ticketing, travel and services in case of a dispute we may ask you for any relevant proof of delivery documents or evidence of use of the service.

Respond promptly

If we request documentation or other relevant information we ask that you respond promptly, typically within 7 to 10 business days.

Make sure it is eligible

The payment must be marked ‘eligible’ or ‘partially eligible’ on the Transactions Details Page.

Sell more with peace of mind

Learn more about our Seller Protection Programme on our User Agreement page.

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