These General Conditions of Use describe the terms and conditions under which PayPal offers the PayPal Refunded Returns service (the "Service"). The Service is available at no additional cost to PayPal account holders who have registered for it at https://www.paypal.com/au/returns.
By registering for the Service, you expressly acknowledge and agree to these terms. These terms replace any previous version provided.
We may amend these terms and conditions at any time. If we make substantive changes to these terms and conditions which may negatively impact your use of the Service in a material way, we will email you a notification. You agree to receive such notices in this way. The changes will take effect on the date we specify, which will be at least 30 days after we send the notification email to you. By continuing to use the Service after any amendments to these terms and conditions you agree to abide and be bound by any changes. If you do not agree to any amendments to these terms and conditions, you must cease using the Service.
The Service is provided by CallPoint New Europe AD (trading as TELUS International Europe) (the “Service Provider”) on behalf of PayPal Pte. Ltd. CallPoint New Europe AD is registered in Bulgaria under no. 9829/2004, VAT BG175138361, with head office at 115K Tsarigradsko Chaussee Blvd., Sofía 1784, Bulgaria.
When can I use PayPal Refunded Returns service?
You may return items using the Service if you:
When can’t I use the Service?
The Service does not apply to:
The Service also does not apply if you:
What costs does the Service cover?
The Service covers the cost of shipping an eligible item back to the seller up to AUD $45 per Refund Request. If you return several items at once, it will be considered a single return subject to the $45 cap.
The Service does not cover costs associated with loss, theft or damage to the item.
How many refunds can I request?
You’re eligible for up to eight refunds per PayPal account per calendar year. If you return multiple packages containing items from the same transaction, we will refund your return shipping costs for up to three of the packages.
How do I make a Refund Request?
To submit a Refund Request, submit a claim within 30 days of returning the item and attach required documentation, available at https://www.paypal-returns.com/hc/en-au/requests/new or by logging in to your PayPal account if you hold a personal account.
If any document is missing, you’ll need to submit it within 14 days of your initial submission.
Documents must be clearly legible and emailed to email@example.com. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
How will I be refunded?
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
How will I know if my Refund Request is accepted?
We will send you a:
Who should I contact if I have a question about the Service?
If you have any questions about the Service, please email firstname.lastname@example.org.
Additional provisions concerning operation of the Service
You must notify us if you believe there has been or will be an error or unauthorised use of the Service. Any Refund Request that does not comply with these terms will be automatically rejected and you will not be eligible for a refund.
Any Refund Request you initiate or base on incorrect or false information/documents will be rejected and you will be suspended from the Service. We may debit from your PayPal account any payment made to you under this Service on the basis of false information/documents. We will notify you by email if we suspend or lift the suspension of your eligibility for the Service.
PayPal (and its Service Provider) will not be held liable for any delays or failures due to causes beyond its control or which it could not reasonably have anticipated, and the consequences of which could not have been reasonably avoided or overcome. Such circumstances may include:
In no event will PayPal, its related entities or the Service Provider be liable to you for any of the following types of loss or damage arising under or in relation to the terms: any loss of profits, goodwill, business, contracts, revenue or anticipated savings, any loss or corruption of data, or any loss or damage whatsoever which does not stem directly from our breach of the terms.
PayPal may decide, at any time and for any reason whatsoever acting reasonably, to change, suspend or terminate the Service without being liable to you or to any third party for doing so.
The PayPal Refunded Returns service is made available by PayPal Pte. Ltd, a company registered under no. 200509725E, with head offices at 5 Temasek Boulevard #09-01, Suntec Tower Five, 03898 Singapore. The Service Provider is CallPoint New Europe AD (trading as TELUS International Europe), acting on behalf of PayPal Pte. Ltd.