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This page displays policy updates informing users in advance of important changes to the PayPal service, its User Agreement, or other policies. Please go to “Past Policy Updates” for previous policy updates.
We are updating the PayPal User Agreement for all users in Australia. The changes described below will go into effect on 31 July 2020. There is no action needed from you, as these changes will automatically go into effect on the effective date above. In the event you would prefer to decline the changes and close your account, you can do so prior to the effective date, and the changes will not apply to you.
Amendments to the PayPal User Agreement (Effective 31 July 2020)
To review the updated PayPal User Agreement, please click here.
- We are expanding our Seller Protection Policy to include digital goods, and further clarifying the terms and conditions with respect to the coverage of intangible items under our Seller Protection Policy.
- We are clarifying that our Seller Protection Policy does not cover Unauthorised Transactions initiated in an environment not hosted by PayPal.
- For “Significantly Not as Described” claims under our Seller Protection Policy, sellers may not receive the item back, or may be required to accept the item back and pay for the return shipping costs.
- We are adding payments made in respect of gold (in physical form or in exchange-traded form) to the list of ineligible items and transactions under our Seller Protection Policy.
- Items intended for resale, including single item transactions or transactions that include multiple items, are not eligible for reimbursement under our Buyer Protection Policy.
- To be eligible for our Buyer Protection Policy, buyer must attempt to contact the seller to resolve their issue directly prior to filing a claim with PayPal.
- We are also clarifying how in-person QR code transactions will be dealt with under our Buyer Protection Policy and Seller Protection Policy.
Amendments to the Combined Financial Services Guide and Product Disclosure Statement (Effective 31 July 2020)
To review the updated Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS), please click here.
- We are clarifying the fees payable by the sellers in relation to transactions processed through QR codes in person, which will be payable on and from 1 October 2020 (or a later date as determined and offered by us). Prior to this date, transaction fees on QR code payments are temporarily waived to help business impacted by COVID-19. Other fees for using the PayPal services may apply.