How do I request a refund?

You can contact the recipient to request a refund of any payment for up to 180 days after you sent it.

To find the recipient’s email address for any payment:

  1. Go to Activity.
  2. Use the filters to find, and then click on, the payment you’d like to have refunded.
  3. Find the recipient’s email address and send your request from your email account.

If someone refuses to refund your money, but you feel you’re entitled to a refund, you may open a dispute in the Resolution Centre, within 180 days of the payment date, provided your issue meets certain criteria.

It’s best to ask the recipient to use the Issue a refund link and not the Send Money feature. Ask the seller to find the payment in their ‘Activities’, click on it and then click Issue a refund. By using this link any refunded amount will return to your PayPal balance, bank account or card, depending on how the payment was originally funded.

Refunds to your credit card can take up to 30 days, depending on your credit card company.


Refunds involving a currency conversion

If the original payment involved a currency conversion and the refund is issued:

  • within 1 day of the date of the original payment: we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion you paid)
  • 1 day or more after the date of the original payment: we will use the transaction exchange rate applicable at the time of the refund. This means that you may not receive the full amount of your original payment due to the fluctuations in exchange rates.