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Help Centre > Claims and Limitations/Information on claims and disputes > Can I provide additional information or evidence to help resolve a claim?

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Can I provide additional information or evidence to help resolve a claim?

Yes, you can send us a fax or upload your information to the Resolution Centre.

To upload your information (recommended) or send us a fax:

  1. Log in to your PayPal account.
  2. Click Resolve a problem in our Resolution Centre near the bottom of the page.
  3. Click Resolve next to your dispute.
  4. Click Resolve Complaint on the Claim Details page.
  5. Select I will provide other evidence for this dispute by fax, file attachment, or note and click Continue.
  6. Print the cover sheet and include it with your documents.

We’ll email you when we receive your information and will let you know if we need any more information.

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