We’re on your side.
Your GPS never found its way to you, or that striped shirt that you bought online arrived without stripes? If a purchase doesn’t go as planned and is eligible for buyer protection, we’ll get you covered.
Shop with Confidence1
Find your favourite store
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Look for PayPal
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Pay more securely with just an email address and password
180 days to let us know.
If your order doesn’t arrive or match the seller’s description, you have 180 days to raise your concerns with us, so we can help you.
Here are some scenarios:
- You received a completely different item.
- You purchased two items, but received one.
- An item is defective but not immediately obvious.
- You bought the original, but received a counterfeit.
Custom made.
Have your custom made, leather dancing boots failed to make it to your door? We’re listening.
We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.
A simple checklist.
Here are a few things you need to do to be eligible for Buyer Protection:
- Pay for your item with PayPal.
- Pay in a single payment.
- Keep your account in good standing.
- Buy physical goods that can be shipped.
- Lodge a dispute within 180 days of payment.
See the full detailsWe’ve got your back.
Protecting you from checkout to delivery.
Refunds for incorrect orders
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
$0 liability
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
Resolution support
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”
Felicia Ong
A safer choice at checkout.
Shop with confidence at your favourite store, and millions world wide.
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