Buyer Protection ensures you get what you pay for.
When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.
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180 days to let us know.
If your order doesn’t arrive or match the seller’s description, you have 180 days to raise your concerns with us, so we can help you.
Here are some scenarios:
- You received a completely different item.
- You purchased two items, but received one.
- An item is defective but not immediately obvious.
- You bought the original, but received a counterfeit.
Custom made.
Have your custom made, leather dancing boots failed to make it to your door? We’re listening.
We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.
A simple checklist.
Here are a few things you need to do to be eligible for Buyer Protection:
- Pay for your item with PayPal.
- Pay in a single payment.
- Keep your account in good standing.
- Lodge a dispute within 180 days of payment.
See the full detailsWe’ve got your back.
Protecting you from checkout to delivery.
Refunds for incorrect orders
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
$0 liability
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
Resolution support
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”
Felicia Ong
A safer choice at checkout.
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