Before you begin

A limited account means that you won’t be able to do certain things with your PayPal account. For example, you might not be able to send or withdraw funds. Usually, we ask you to complete some steps to remove your account limitation.

Go to your Resolution Centre or click the bell icon at the top of your Dashboard for more information.

If all the steps are completed and your account remains limited, it either means:

• We've already reviewed your account and sent you an email asking for more information.
• We're still reviewing the information you've provided.

If you're required to upload documents, review our tips for submitting documents.

The time it takes to resolve an account limitation depends on the complexity of your specific case.

In most cases, our customer service team can't remove your limitation over the phone. Please wait for us to contact you.

If you've received an email stating your account is limited, but can't see a limitation in the Resolution Centre, you may have received a fake email. Forward it to phishing@paypal.com and we'll investigate it for you.

After you forward us the email, delete it from your inbox. If you clicked any links or downloaded any attachments, log in to your account and view your payments. It's also a good idea to change your password.