Spot and report fake emails.

Phishing emails are a leading cause of stolen information and identity theft, and they can be hard to spot. Fake emails often look like the real thing so it’s important to stay vigilant online.

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What is phishing?

Phishing emails and hoax websites ask you to click on links, contact them, or open attachments to update your account information, confirm your password or confirm a purchase you haven’t made. When you follow the links, the sites are unsecured, letting the fraudsters collect your login details and/or financial information.

Recognise fakes when you see them.

Phishing scams almost always imitate well-known companies and include company logos, official-looking email templates, or phone call scripts similar to genuine company communications. There are some things to look for that can help you tell the difference.




Voice calls.

Found a fake?

If you’ve received a phishing email or stumbled across a hoax website, even if you’re not sure, forward it to us at and we’ll investigate it. Make sure you forward the email (don’t send it as an attachment) so valuable tracking information about the source stays intact. Once done, delete the email permanently from your inbox – never click any links.

Communicate with PayPal the safe way.

Never share sensitive information by email with anyone, not even PayPal. Always log in at to update your bank or credit card details, email address, password or name, or to provide proof of identity documents like your driving licence.


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Use site safety rating tools

Be cautious when communicating with others through direct messaging as scammers may attempt to trick you into providing personal information. PayPal users should never share sensitive personal or financial information, for example:

Bank Account Numbers including last four digits



Government Issued ID information, for example: Passport, Driver’s License, Voter's ID, GSIS e-Card, UMID or National ID Numbers

Credit Card Number and CVV/CVV2/PINs

Account Balance, Credit Balance of any PayPal account or service

Home address, date of birth, or personal family information

Have you been phished?

There are many clever fakes out there and new ones are being created all the time. So, despite your best efforts, it could still happen to you. If you think you’ve clicked on a fake email, text, or website or provided your secure information to the wrong people, here’s how to protect yourself:

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