We work hard to protect you from fraud, but every online transaction still carries some risk. To help minimise the risk to your business, you should take a proactive approach by reviewing all sales for signs that something might not be right.
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To help keep your business safe:
If the payment is unauthorised, the account holder will usually notice and report the problem quickly.
Call or email the customer and ask a few questions to make sure everything checks out.
If you’re uncomfortable with the order, you don’t need to fulfil it. Simply refund the transaction through PayPal.
When you get paid with PayPal, your eligible sales can be protected against unauthorised payments. You should still work to identify fraudulent transactions but if one slips through, we’ve got your back.
The buyer asks you to use their shipping account because they can get a discount.
Why? When you use the buyer’s account, they can reroute the order to another address without your knowledge and then claim they never received it. Because you don’t have details, the transaction is not eligible for Seller Protection.
The buyer places an order and gives an incorrect or fake shipping address.
Why? When the package can’t be delivered, the buyer contacts the shipper and corrects the address. They receive their order, but still claim they never did. Because of the reroute, you don’t have sufficient proof to meet the requirements of Seller Protection.
You receive an order and your customer “accidentally” sends you more payment than is due and asks you to wire them the difference. Alternatively, they’ll ask you to wire shipping fees to their preferred shipper for a discount.
Why? It’s likely an unauthorised payment. If you wire them or the potentially bogus shipper money, it can’t be recovered.