Seller protection for your business.

From physical goods to online services, PayPal Seller Protection helps protect your online sales. Enjoy peace of mind knowing your eligible sales are protected however you do business.

Sign Up for Business

How does Seller Protection work for you.


1

If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds.

2

We’ll request for proof of shipment or proof of delivery and investigate the matter.

3

The funds will be made available to you once we have confirmed that your transaction is eligible for Seller Protection.

Sell more. Fear less.

PayPal Seller Protection automatically applies to your eligible sales whether it is apparel, electronics, travel or concert tickets, business services and more. If a fraudulent claim has been filed against one of your sale, simply send us the proof that the order had been fulfilled and we’ll refund the eligible amount.

A world of opportunities

Enjoy peace of mind knowing your eligible transactions are protected however you do business.

Minimise fraud

We added a safety net to protect you against unauthorised payments, reversals due to suspicion of fraud, and item not received claims.

Keep more of your profits

Focus on what you love: delighting buyers and growing profits. Your eligible sales are protected, saving your business from lost revenue and time.

"We chose PayPal because PayPal is easy to integrate especially into our e-commerce business"

Poh Yong Heng & Roger Poh, J316, Singapore

What does Seller Protection cover?

  • • Fraudulent claims on any eligible product delivery.
  • • Online services such as software development and web design.
  • • Tangible goods such as apparel, toys, electronics, travel and ticketing services.
  • • Consulting services.

See User Agreement for full eligibility details

Frequently asked questions

  1. i. For tangible items: marked by PayPal as eligible or partially eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked eligible, protection for both Unauthorized Transaction and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply; or

  2. ii. For intangible or virtual items or services: marked by PayPal as eligible for PayPal Seller Protection on your Account “Transaction Details” page. If it is marked partially eligible, protection for only Unauthorized Transaction will apply.

See User Agreement for full eligibility details

Start selling with peace of mind.

Sign Up for Business