My payment was denied but why hasn’t the funds returned to me?
Funds from a denied payment are returned to the original funding source of that payment.
- If you paid using a credit card, the amount is refunded to your card.
- If you paid using your PayPal account balance, the amount is refunded to your PayPal account.
- If you paid using both a credit card and your PayPal account balance, the amount paid using a credit card is refunded to the card and the remaining amount is refunded to your PayPal account.
Please note: Depending on your card issuer, it may take up to 30 days for your funds to appear on your credit card statement.
You can log in to your PayPal account and go to “History” to check the details of the payment status.
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Why won’t my credit or debit card payment go through? These could be some of the reasons why your payment didn’t go through: Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern.Why do I need to manually accept or deny a payment? You don’t have an active currency balance in the currency sent. You’ve chosen not to automatically accept a payment in the currency the payment was sent. You’ll have up to 30 days to accept or deny a payment , or it’ll be returned to the sender and marked as " Returned " in the transaction history.Why was my payment unclaimed? If your payment is unclaimed for 30 days, it’ll be returned to you. If you paid with your credit card, the funds will be returned to your card. It can take up to 30 days for the refund to appear on your card statement.When I issue a refund, are the transaction fees returned? User Agreement For more details on fees for refunded payments , please view "Refund fee" in the "Fee" section of our .Why is my account limited (Seller)? Be upfront about policies such as shipping and returns . ... If your account is limited, you’ll most likely be unable to send or withdraw money , and you might also find that you can’t accept payments .How does PayPal support crowdfunding in Japan? We support crowdfunding by offering a more convenient and secure way to accept payments , helping you make your idea a reality. ... Personal fundraising includes things like raising money for personal or family medical bills, funeral expenses, education, or vet bills. ... Monetary donations where all the money goes to the charity or group Merchandise sales where all, or a portion, of the proceeds is given to the charity or groupWhat is the difference between account verification and identity confirmation? *You need to complete identity confirmation to receive payments through PayPal. ... Identity confirmation is a process required by certain financial institutions to confirm specified transactions based on the Act on Prevention of Transfer of Criminal Proceeds . Because PayPal is registered as a funds transfer business operator with the Financial Service Agency, it is subject to the Act on Prevention of Transfer of Criminal Proceeds .What are reserves? Why is there a reserve on my PayPal account? Why did I get a reserve? Your payment processing volume and history, spikes or reductions, with PayPal and other providers. ... Whether you have higher-than-average numbers of returns , chargebacks, claims, and disputes.My withdrawal status shows “Complete” but the money isn’t in my bank account. Why? If the bank encounters a problem with your withdrawal request, they’ll notify us within 1 week from the time you requested your withdrawal and we’ll contact you by email to inform you of the situation. If the bank is unable to process your request due to incomplete or incorrect information in your withdrawal request, the funds will be returned to your PayPal account (a return fee may apply in this case).Why is my payment temporarily held? If a dispute or claim has been filed on the payment , the funds will be held until the case is resolved. For more details regarding different types of payment hold, please view our User AgreementHow do I receive money? As soon as you receive the payment, it goes into your PayPal balance. When you have a PayPal balance, you can either use those funds to send a payment or you can withdraw the funds . Log in to your account and click WithdrawWhen will the hold on my eBay payment be released? If your account is subject to payment holds, the best way to get your funds released is to post quickly and use a postal service that provides tracking and delivery confirmation. Typically, you can access your payments in 21 days or even sooner if you follow good shipping practices:How do I view, modify, or cancel my pre-approved payments? (Buyer) “Pre-approved payment ” allows you to authorize a merchant to charge funds from your PayPal account based on the cycles or schedules you’ve agreed with your merchants. To view, modify, or cancel your pre-approved payments, simply follow the steps below: SettingsHow will my payments be funded? When you make a payment using PayPal, your PayPal account balance is always the first payment method used to fund the transaction. If there aren’t enough funds in your PayPal account balance, the rest of the payment will be made from your primary credit or debit card.How do I send a payment in a different currency using my credit card? When paying in a different currency with your credit card, you have two options to convert the money . Use PayPal's conversion process to complete your transaction using your card's currency. Receive a bill in the currency listed on the seller's invoice.How can I receive payments? To receive or withdraw funds , you need to open a Business account and complete the identity confirmation process. If you have a Personal account, you can upgrade to a Business account.How do I request payments or send an invoice? Review the information and click Request Payments to send a money request. Send an invoiceHow do I send payments? If you don't have enough funds in your PayPal balance, we'll use the payment method you’ve selected such as your credit card.What are the fees for personal payments (not including payments for purchases)? For the fees for personal payments (not including payments for purchases), please see fees for personal payments page.
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