Help Article

How do I respond to a PayPal dispute filed by my buyer?

You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute:
  1. Go to Resolution Center.
  2. Click View under "Action" next to your case.
  3. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send.

You have 20 days from the date a dispute is opened to communicate with your buyer. If you and your buyer aren’t able to resolve the problem, either of you can ask us to investigate by escalating the dispute to a claim. If the dispute is not escalated within 20 days, it’ll be automatically closed.

We’re sorry, the page you’re looking for is no longer available. To search again or contact us, please visit our Help Center.