Why can't I send a payment through PayPal with my credit or debit card?
These could be some of the reasons why your payment didn’t go through:
- Your card issuer might be having technical issues that prevent us from requesting an authorization on your card.
- Your card issuer might block the payment for security reason as it doesn’t fit your regular spending pattern.
- Your card isn't activated for online payments.
- You might have reached the sending limit of your card.
- The network you’re using to make the payment isn't secure or unstable.
To make your payment successfully, you may want to:
- Try using a different card to make your payment again.
- Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there's any recent technical issue or restriction on your card.
- Use a secure network to make your payment.
If you’ve tried these suggested solutions and your payment still won’t go through, please contact us for further assistance.
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How do I remove a credit card or debit card from my PayPal account?Here's how to remove a credit or debit card from your PayPal account: Go to your Wallet. Click on the card you want to remove. Click Remove Card. If you're unable to remove the card by yourself, please contact us for assistance. Which cards can I use with my PayPal account?You can use the following types of debit or credit card to pay with PayPal: Visa MasterCard JCB American Express Note: You can't add debit or credit cards that are issued overseas. You can't add debit or credit cards that belong to someone else other than the PayPal How can I receive payments through PayPal?To receive or withdraw funds with PayPal Japan account, you need to open a Business account and complete the identity confirmation process. If you have a Personal account, you can upgrade it to a Business account following the steps below: Go to your Settings. Clicking Upgrade your account under "Account How do I add a debit or credit card to my PayPal account?To pay using PayPal, you can link a debit or credit card with a Visa, MasterCard, JCB, American Express or Discover logo. The card must be issued in Japan and under your own name. A foreign credit card or a card registered in the name of your family members How do I pay in a foreign currency using my credit card through PayPal?When paying in a different currency with your credit card, you have two options for the currency conversion: Use PayPal's conversion process: We'll complete your transaction using your card's currency. You can see the conversion rate before you complete the payment. Use the credit card issuer's conversion process: Why can’t I make a payment with my American Express card?At the moment, PayPal doesn’t support the following currencies when a payment is made using an American Express card: PayPal currently does not support the following currencies when a payment is made using an American Express card: Brazil Real (BRL) Israel Shekel (ILS) Malaysian Ringgit (MYR) Mexico Peso What if I failed to confirm my debit or credit card?If the PayPal code is entered incorrectly 5 times, the credit card is disabled from the PayPal system. If you would like to use a card that has been disabled, please contact us so that we can help you reset it. Once you have re-added the credit card, How do I confirm a debit or credit card that I've linked to my PayPal account?To confirm your credit or debit card, we’ll charge your card 200 JPY to generate a unique 4-digit PayPal code on your card statement. Please find the code on your card statement and enter it on the PayPal website. The charge will be refunded to your card once the card How do I update the expiration date of the debit or credit card registered in my PayPal account?When the debit or credit card registered in your PayPal account is about to expire, we’ll send you an email reminder with instructions on how to update the expiration date. Once the registered card expires, you won’t be able to make payments using that card. Remember to keep How will my PayPal payments be funded? How do I change my payment method?With PayPal, your payment options include your PayPal balance (if available), and your debit or credit card with a Visa, MasterCard, JCB, American Express or Discover logo. Learn more about how to link a card. If you own any PayPal balance, it’ll be your default funding source. However, Why was my customer's credit card declined?Issue PayPal didn't accept your customer's credit card. An error message states, "The transaction could not be completed. Please try again" or "Credit card not accepted." Causes PayPal typically declines a credit card when: Not enough credit or funds are available on the card. The card issuer wants Why is my PayPal payment on hold?Delaying funds availability is a common industry practice we implement to maintain a safer PayPal network for both buyers and sellers. By placing the payments on hold, we want to make sure that there are enough funds in your PayPal account to resolve any issues that may arise with your Can I request a new PayPal code to confirm my card?Yes. If you've lost or are unable to locate your confirmation code, you can request a new one. Here's how to request a new PayPal code to confirm your credit card: Go to Wallet. Click the card you want to confirm. Follow the instruction to get a new How do I send payments using PayPal?In Japan, you can send a payment to anyone at the email address linked to their PayPal account. The transaction will be funded by your available PayPal balance, or a credit or debit card linked to your PayPal account. Learn more about how to link a card. Here's how to What's the difference between account verification and identity confirmation for my PayPal account?Account verification Account verification is done by confirming that the credit or debit card registered with the account belongs the account holder. A verified status increases the confidence of other PayPal users to do business with you. Card confirmation is also a requirement if you want to start selling Why was my payment unclaimed?If you’d like more information on why the status of your payment is “unclaimed”, please contact the recipient of the payment. If the recipient hasn’t accepted the payment yet, the payment status will appear as “unclaimed”. There are a few reasons why your payment might be unclaimed: The Why can't I add a bank account to my PayPal account?When you have problems adding your bank to your PayPal account, please review the following: Make sure your bank account is opened in Japan or in the U.S. Make sure your bank is not added to another PayPal account already. If you have added this bank account to What is Website Payments Plus? How do I get started?Website Payments Plus is a customizable payment platform that allows Japan merchants to accept payments funded by all major credit and debit cards or PayPal account. You don’t have to capture or store card information on your website as all financial details are handled by PayPal. You can How do I verify my PayPal account?Verifying your PayPal account helps make PayPal even safer for everyone. You'll also gain more credibility with your sellers and buyers. If you want to start selling on eBay, eBay requires their new sellers to complete card confirmation on the PayPal account first. To see the current status of your account, please click
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