MAKE ONLINE SHOPPING FREE FROM COMMITMENTS

Shopped for something that didn’t fit or wasn’t what you expected? Send it back and we'll refund up to US $15 on your returning shipping charges*.

Shopped for something that didn’t fit or wasn’t what you expected? Send it back and we'll refund up to US $15 on your returning shipping charges*.

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Your PayPal Refunded Returns service is now activated.

Now that you’ve activated our Refunded Return Service, there’s no need to fret about costly return shipping fees. Dissatisfied with your online purchase? Simply send it back and we’ll refund up to US$15* off your shipping costs. That’s one more reason to shop to your heart’s content with PayPal.

Start Shopping

Now that you’ve activated our Refunded Return Service, there’s no need to fret about costly return shipping fees. Dissatisfied with your online purchase? Simply send it back and we’ll refund up to US$15* off your shipping costs. That’s one more reason to shop to your heart’s content with PayPal.

Start Shopping

Here’s what’s covered.

PayPal Refunded Returns service covers your purchases with the exception of the following^:

  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details

How does it work?

1

Return your item
Follow the seller’s instructions to return your purchase. Remember to keep a copy of your return shipping receipt.

2

Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request a refund on return shipping”. Submit the form along with proof of your return within 30 days.

3

Receive your refund
You’ll see a refund of up to US$15 in your PayPal account within 10 business days for all approved claims.

Your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days.