How do I report unauthorised PayPal account activity?

If you notice a transaction that you didn’t authorise, let us know right away.

To report an unauthorised transaction:

  1. Go to Resolution Centre.
  2. Click Report a problem.
  3. Find your transaction and follow the steps to report a payment as unauthorised.

Remember, you’re protected against unauthorised transactions sent from your account.

Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.

To check or cancel your pre-approved billing agreements:

  1. Go to Settings.
  2. Click Payments.
  3. Click Manage automatic payment.
  4. Select the merchant's name or email address.
  5. Click Cancel.