How do I reset my PayPal password if I've forgotten it?

If you've forgotten your PayPal password but you remember your email address you can recover account access.

To recover access to your account:

  1. Go to our Log In page.
  2. Click Having trouble logging in? 
  3. Enter the email address you use for PayPal and click Next.
  4. Select how you want to reset your password, and click Next. (You'll be shown some options such as Have us call you, Receive a textReceive an email or Answer your security questions)
  • If you choose to Have us call you, you'll see a code on the screen. Use the code when you get our call. We'll then ask you to create a new password and confirm it by entering it a second time.
  • If you choose to Receive a text, enter the 6-digit security code we send to your mobile device and click Next. We'll then ask you to create a new password and confirm it by entering it a second time.
  • If you choose to Receive an email, enter the 6-digit security code we email to you and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password and confirm it by entering it a second time.
  • If you choose to Answer security questions, enter your answers and click Continue. We may ask you to confirm your card number. We'll then ask you to create a new password and confirm it by entering it a second time.


Tip:

  • Your PayPal password should be 8-20 characters long and include at least one number or symbol (like !@#$%^).
  • If you have one or more Google email accounts registered to your PayPal account, you may be required to go through an authorisation challenge upon logging in to your PayPal account. If you are already logged in to a Google account before the challenge step up, simply click Continue to complete the validation.