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Help Centre > Claims and Limitations/Information on claims and disputes > How do I respond to a dispute filed by my buyer?

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How do I respond to a dispute filed by my buyer?

You can communicate directly with your buyer through a message board in the dispute case. Here's how to respond to a dispute:
  1. Go to Resolution Centre.
  2. Click View under "Action" next to your case.
  3. Respond to the buyer and enter any relevant information (such as tracking information), and then click Send.

You have 20 days from the date a dispute is opened to communicate with your buyer. If you and your buyer aren’t able to resolve the problem, either of you can ask us to investigate by escalating the dispute to a claim. If the dispute is not escalated within 20 days, it’ll be automatically closed.

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