International growth made simpler for Linsanity Design

Dec 10 2020 | Andrew Munro

From freelance start-up to international design consultancy, 1/3 of Linsanity Design’s sales now come from corporate clients around the world. Read how PayPal Invoicing makes multicurrency billing simple, fast and more secure.

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Starting your own business is a bold step, but that’s what Lindsay Silveira did when she married, gave up her career in Pune and moved to Goa. Four years later, Linsanity Design is a growing design consultancy with corporate clients across India and around the world.
 

Pitching a professional service to cross-border clients.

Lindsay’s first international client, in Dubai, paid by bank transfer. It took 4 weeks and many visits to her bank before the funds were in her account. Other payment methods only worked in certain countries or were unfamiliar to potential clients. Linsanity Design needed a fast and secure solution that projected a professional image to potential clients wherever they are.
 

A trusted partner to support international growth.

After investigating different payment solutions, Lindsay decided on PayPal.

“People trust PayPal,” she says, “and because it has fewer geographical limitations, I thought it would be the best choice for my international clients.”

She now uses PayPal Invoicing to bill clients in their own currency. For project milestones, invoices are scheduled in advance. Invoices and reminders are then sent automatically so the business never misses a payment.
 

The confidence to open new markets.

Using PayPal helps Linsanity Design grow its international business. Potential customers have confidence when they see PayPal as the preferred payment method and PayPal Invoicing makes the process seamless for both parties. When clients pay, the money is received in minutes, so projects get started sooner. Linsanity Design now has clients in the USA, UAE, Australia, UK, Germany and Moldova. 35% of its business comes from international sales.

Lindsay also uses PayPal for international purchases such as specialist design software, where PayPal Buyer Protection protects her from fraudulent sellers.

“If something goes wrong,” she says, “PayPal has your back.”

“I wouldn’t know where to begin if I didn’t have support on international payments, because it’s such important part of business. If clients have a poor experience with the design process, payments or anything else, we won’t see them again. Partnering with PayPal has opened new, international markets, even some places I’d never heard of. It’s given me the confidence to pitch to clients outside of India.”

Lindsay Silveira, Owner, Linsanity Design

 
Would you like to learn more about how PayPal Invoicing could simplify your billing and help grow your business, at home or abroad? Visit the PayPal Invoicing page, here.
 
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.

Frequently asked questions.

For regulatory reasons, we need to confirm our customer’s personal details (such as your name, address, and date of birth) or business info. We call this our Customer Identification Program (CIP).

We try to confirm your identity or your business info using database services. But if we can’t, we’ll ask you to upload documents in your PayPal account.

What can I upload?
Usually we’ll need a copy of your government-issued ID, and a proof of address issued within the past 12 months. You can upload photos of them.

Business accounts will have to submit business-related documents.

How do I upload files to PayPal?
You upload files in your PayPal account. Log in to your PayPal account on a web browser and go to your Confirm your Identity page, or click the bell icon near the top of the page.

How long will it take to review my documents?
We’ll try to review your documents within 2 business days, but in some cases it may take longer.

What if I don’t want to confirm my identity?
Your PayPal account may experience reduced functionality.

What if I’ve already uploaded the documents for my other PayPal account?
We need you to upload documents separately for each PayPal account.
 
If your withdrawal shows a “Pending” status, it’s being reviewed according to our standard procedure to ensure account safety. The review may take up to 72 hours. Once we’ve finished reviewing and processing your withdrawal in our system, your withdrawal will show a “Completed” status.

A withdrawal to a bank account typically completes in 1 business day, but it can take up to 5 days depending on your bank’s clearing process. So, it still may take your bank 3 to 5 business days from the point we show it as 'Complete' for your bank to make the money available in your account. 

If it's been longer than 7 business days that you haven't received your withdrawal and the funds hasn't been returned to your PayPal balance, please contact us and provide us with the transaction ID. We’ll help you trace the missing funds.

In the case if your withdrawal fails because the bank account information is incorrect, or your bank account doesn’t accept electronic funds transfer, your funds will be returned to your PayPal balance. If a withdrawal is returned, a fee of 295 INR (250 + 18 %GST) will be charged to cover for the returned transfer.

Learn more about the PayPal withdrawal process in India.
You can view the status of disputes, claims, chargebacks, or account limitations in the Resolution Centre. Here’s how:
  1. Go to Resolution Centre.
  2. Click Open Cases to find your case. The case status is shown under the “Status” section.
  3. Click the case to display the status details. 
If you can’t find your case, please click Closed Cases and search again.
Here's how you can change your business contact information displayed on the Transaction Details page:
  1. Go to Account Settings.
  2. Click Business information under "Business Profile" on the left of the page.
  3. Click Update beside "Business information."
  4. Click Edit and edit your business details, and click Save.
The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.