Additional Information about Account Limitations

Learn what a limitation is, why an account may be limited and what to do if your account is limited.

What is an Account Limitation?

Account Limitations prevent you from completing certain actions with your account, such as withdrawing, sending, or receiving money. These limitations are implemented when we see unusual or suspicious activity to help protect both PayPal buyers and sellers. Limitations also help us collect information necessary for keeping your account open, and they help ensure our customers are protected.

Let’s take a closer look at limitations by exploring what might prompt them and how they could affect you.

Reasons for Account Limitations

There are a number of reasons why your account could be limited. For instance, if we suspect someone could be using your account without your knowledge, we’ll limit it for your protection and look into the fraudulent activity.

We’ll also limit your account if your debit or credit card issuer alerts us that someone has used your card without your permission. Similarly, if your bank lets us know that there have been unauthorised transfers between your PayPal account and your bank account.

Your account may also be limited due to PayPal policies we have in place to ensure we’re in compliance with your country's regulations.

Likewise, if you’re not in compliance with our Acceptable Use Policy, you’ll find that your account has been limited. Selling banned items such as prescription drugs or guns is an example of a violation of the Acceptable Use Policy.

Another reason why your account could be limited is seller performance indicating your account is high risk. For example, receiving an unusually high number of claims and chargebacks from your buyers is an indication of poor seller performance.

How to improve your seller performance

Following some simple guidelines can help you improve your performance and reduce the likelihood of limitations. Overall, communication and information are key.

You should:

  • Provide photos and detailed product descriptions.
  • Be upfront about policies such as poastage and returns.
  • Send orders promptly and use tracking.
  • Respond quickly to any messages from buyers.
  • Work to amicably resolve any problems.
  • Send to the address provided in the transaction details page.
  • Use quality packaging materials to prevent damage.

What to do if your account is limited

The requirements to restore full access to your account are usually quite basic. You’ll just need to address the issue with the account, often by providing information to us. If your account has been limited, the best source of information on what you’ll need to do is the email you receive informing you about the limitation. Log in to your account for additional details about your situation and how to remove the limitation. Once your account is under review, please watch for and respond to communications from us.

Guard your information to help prevent Account Limitations

One way to protect yourself is to use caution when you’re online. For instance, be especially careful about clicking on links within emails. Fraudsters often develop official-looking emails with links that supposedly lead to a familiar website. They do this in an effort to get you to share personal information.

Reliable institutions won’t ask you to share sensitive personal information this way, so don’t open any attachments or click on any links. If you receive one of these spoof emails from someone pretending to be PayPal, report it by forwarding it to spoof@paypal.com and we'll investigate it for you. After you send us the email, delete it from your inbox. If you happen to click on any links or open any attachments within the suspicious email or website, check your recent activity. If you see an unauthorised transaction, go to the Resolution Center to report it.

It’s also a good idea to change your password. Select strong passwords for online accounts (including your PayPal account). Passwords should be long and contain a combination of numbers, letters, and symbols. Never share your password with anyone and don’t use the same password for multiple accounts.

Protecting your computer with anti-malware software will also help protect you by keeping viruses and spyware from infecting your machine. Offline, you should shred any personal documents before throwing them away and keep items such as your Social Security card in a safe place (not your wallet) to prevent theft.

If you still have questions about your account access, contact our customer service.