Sell with confidence.

If you receive a claim that an item wasn’t received or a purchase was unauthorised, we can help you keep the full payment amount. Seller Protection applies to eligible sales of physical goods, services, tickets and travel, so you can enjoy peace of mind.

If you receive a claim that an item wasn’t received or a purchase was unauthorised, we can help you keep the full payment amount. Seller Protection applies to eligible sales of physical goods, services, tickets and travel, so you can enjoy peace of mind.

NEW: Seller Protection now looks after your sales of intangible goods.*

How Seller Protection takes care of your business.

1

If a customer lodges a dispute, we’ll usually place the funds on hold.

2

We’ll ask you to provide proof of shipment or fulfilment.

3

Once we’ve confirmed you and the transaction are eligible, we’ll release the funds to you.

Seller Protection applies to your eligible sales worldwide.

Your eligible sales are protected against unauthorised payments and transactions reversed due to suspicion of fraud. If a buyer claims they didn’t receive an item, your eligible sale is protected when you provide proof of shipment or fulfilment.

What’s eligible?

  • Physical goods (clothes, toys, electronics, car parts, etc.)
  • Services (yoga classes, website design, etc.)*
  • Tickets (concerts, shows, sport events, etc.)*
  • Travel (transport, accommodation, etc.)*
  • NEW: Digital goods (music, computer game downloads and licences for digital content etc)

*Eligible sellers and transactions only. See full terms for further details.

What’s not eligible for Seller Protection?

  • Items delivered or picked up in person
  • Items that are significantly different to how you described them
  • Payments not made from a PayPal account.
  • Payflow and Virtual Terminal transactions.
  • Email payments (but PayPal Invoices are protected).
  • Direct card payments through Website Payments Pro – Hosted Solution.
  • Credit or debit card payments with PayPal Here.
  • Transactions completed outside of eBay using “Account Optional” where the buyer does not log in to their PayPal account. (You can turn this off for buyers in your PayPal account under “My selling tools”.)

Checklist: Are you eligible for Seller Protection?

Ship it right

Ship it right

Make sure you ship the item to the address on the Transaction details page, and keep proof of shipment.

What’s proof of shipment?

Keep documentation

Keep documentation

For ticketing, travel and services disputes, keep compelling evidence that the service was fulfilled or used.
Respond promptly

Respond promptly

If we ask for information or documents, you’ll need to respond within the requested timeframe (usually 7-10 days).
Get paid with PayPal

Get paid with PayPal

Only PayPal payments are eligible for Seller Protection. The Transaction details page will confirm if the payment may be eligible.

Keep your business safe with PayPal.

Learn more about PayPal security

Helpful links