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Here you'll find answers to common questions from donors and charities. If you can't find the answer you're looking for, contact us and a member of our team will get back to you.

Answers for charities

Joining PayPal Giving Fund

Can my charity join PayPal Giving Fund?

If your charity is registered with the Australian Charities and Not-for-profits Commission and is an Item 1 deductible gift recipient, you’ll be automatically qualified for listing on our programs and once listed, donors can nominate you as their benefiting charity.

If your charity is not listed and you believe it should be, please contact us.

Accessing donation and donor details

How do I log in to the PayPal Giving Fund dashboard?

Log in to your PayPal Giving Fund dashboard using your charity’s PayPal business account. You’ll also find the Log In button at the top of this page.

Donations and Payments

When and how will my charity get paid?

We distribute donations to charities at the end of each month, by depositing a single payment into your charity’s PayPal account.

Donations received up to the 15th of the current month are granted at the end of the current month. We accumulate funds over the month to help reduce charities’ donation administrative costs. It also means we can account for any donor-reclaimed refunds and eliminates the need for charities to manage refunds or chargebacks directly with the donors.

If a donation has been made to benefit a charity not currently enrolled with PayPal Giving Fund we will invite the charity to enroll with PayPal Giving Fund. This will enable the charity to receive funds quickly and securely, to review donor details (where these are shared), to make additional information about the charity available to supporters, and to participate in additional PayPal Giving Fund.

If your charity chooses not to enroll in PayPal Giving Fund and we receive donations recommended for you, we will attempt to deliver the funds via cheque, typically within 90 days from the date of donation, and after we have determined that your charity meets our requirements for receiving grants from PayPal Giving Fund, pursuant to our Charity Certification Policy and Donation Delivery Policy.

Our Programs

Why haven’t I received funds that were donated in support of my charity?

PayPal Giving Fund is the receiving charity for any donation made through our programs, including PayPal’s fundraising page and mobile app, Facebook and GoFundMe. Charities on these platforms should enroll with PayPal Giving Fund to receive their donations quickly and securely. If your charity isn’t currently enrolled with PayPal Giving Fund, you can enroll with us for free.

Enrolled charities receive funds at the end of every month. If your charity has enrolled but you haven’t received your donations for over 6 weeks, there may be an issue with your account – please contact our customer support team. Charities that are not enrolled will receive payouts by cheque, typically within 90 days.

Once enrolled, you’ll be able to receive funds we’ve raised to support your charity, and benefit from all our programs. You can learn more about how we grant funds to enrolled and unenrolled charities by reviewing our Donation Delivery Policy.

Answers for donors


How much does it cost to donate?

We don’t charge charities or donors for our services because our operating costs are covered by our partners, 100% donations received by PayPal Giving Fund are granted to charities.

In some cases, our partners charge fees on donations made through their platforms, which they’ll disclose on their sites. Visit the GoFundMe website for the latest information on its fees.

Our Programs

How can I track a donation I made?

Click Track your donation in your donation receipt to see when we distributed your donation to your recommended charity. If we haven’t distributed it yet, you’ll see when we expect to do so.

Alternatively, you can enter the Transaction ID from your donation receipt in our donation tracker.

Typically, it takes 15-45 days for a donation to be granted to an enrolled charity, and typically up to 90 days to grant a donation to an unenrolled charity. If you are unsure if the charity to which you donated is enrolled or not, you can look up the charity on the PayPal fundraising hub.

If it has been longer than 45 days since your donation to benefit an enrolled charity, or longer than 90 days since your donation benefit an unenrolled charity, you may wish to contact our customer service team.