I did not receive the item I purchased or it is different from the description.
If you have trouble with a purchase, you can communicate directly with your seller by opening a dispute in our Resolution Centre. If you purchased the item on eBay, report it on eBay Resolution Centre instead.
There are 2 kinds of disputes:
- Item Not Received – You bought something but didn’t receive it. (Wait at least 3 days from the transaction date to give your seller enough time to ship the item.)
- Significantly Not as Described – You received an item but it was significantly different from the seller’s original description. (You might have to pay return shipping costs.)
Learn more about how to open a dispute in the Resolution Centre.
For eBay specific information, please refer to eBay’s customer support page.