2017 mCommerce Trends Report

Aug 06 2020 | PayPal editorial staff

This edition explores two critical elements of the digital shopping experience – the relevance and importance of security and shipping on consumers’ attitudes to mobile commerce.

Frequently asked questions.

By adding your mobile number to your PayPal account, you'll be able to use text messaging to get your balance and send or request money. If someone sends you money to your mobile number, it goes directly to your PayPal account.

Here's how to add your mobile phone number:
  1. Go to Profile Settings.
  2. Click Update next to 'Phone'.
  3. Click the + plus sign.
  4. Select 'Mobile' as the phone type and enter the phone number.
  5. Click Add Number.
After you add your mobile number to your PayPal account, you can confirm it if you'd like.  Here's how to confirm your mobile phone number after you've added it to your PayPal account:
  1. Select 'Confirm PayPal Mobile' from the menu. Stay logged in and don’t exit from the window. We'll send you a text message with a confirmation code.
  2. Enter the code.
  3. Click Confirm phone.
Take Action: Add and confirm your mobile phone number.
Yes. Donors without PayPal accounts can still pay or donate by debit or credit card on most PayPal online products and through PayPal Here on mobile devices.
When you add your mobile number to your PayPal account, we send you a text message with a confirmation code. Enter the code in your PayPal account to confirm your mobile number. For security reasons, the code expires in 10 minutes.

To resend the code:
  1. Go to Your Profile.
  2. Beside the mobile number you want to confirm, click Update.
  3. Click Confirm your number.
  4. Click Resend confirmation code. When you receive the code, enter it and click Validate.
Why do I have to confirm my phone number?
This is an easy way for us to keep the PayPal community safe and help prevent fraud or reach you if there's ever an issue.

What are the benefits for me to complete the phone confirmation process?
We’ll be able to reach you via text message to help service your account, and additional features such as receiving a payment with your phone number, instead of email address, will become available to you.

I can't confirm my phone on my account. Is it because it's already confirmed on another account?
To keep the PayPal community safe and confirm ownership of phone numbers, only one mobile number can be confirmed on a PayPal account at a time, and a mobile number may not be confirmed on more than one PayPal account at a time.

I didn't get the code to confirm my phone.
If you didn’t receive the text to confirm your mobile phone number, it could be because your phone is filtering out some text messages.  We recommend that you contact your mobile service provider to make sure that your phone accepts all text messages.

The phone number on my PayPal account isn’t a mobile phone. Is there another option for me?
Yes, we have option for you to use in our Interactive Voice Response (IVR) instead.  You will be able to confirm your phone by clicking “Call you with a code” button, and a one-time password (OTP) will be sent over a voice call.

I have the same phone number on my personal and business account. 
The phone number on your personal account will need to be confirmed in order for you to log in. At this time, this requirement is only available for personal accounts. 

Personal details

You can view and update personal details, such as mailing address, email address, or phone number, from your Account Settings.

To update your personal details:

  1. Go to Account settings.
  2. Click Primary authorised user information.
  3. Next to the information you would like to udpate, click Update or Change .

Financial Information

You can view and update your financial information, such as bank accounts, debit and credit cards, or currencies, from your Wallet.

To update your finanacial information:

  1. Go to Money.
  2. Click the item you want to update.
  3. Update or remove your bank or card.

Account Security Information

Finally, you can also manage your password, security questions, mobile PIN or security key from your Profile Settings.

To update your account security information:
  1. Go to Profile Settings.
  2. Next to 'Password' or 'Security Questions', click Change.
  3. Update your Password and click Change or update your Security questions and click Save.


Need more help? Here are some common questions about updating your profile:

How do I change the name on my PayPal account?
How do I change my password and security questions?
How do I change my email address?
How do I confirm my bank account?
How do I add, change, or remove a street address?
How do I confirm my mobile number?
How do I edit the billing address linked to my card?
How do I add my mobile number to my PayPal account?
How do I add or change a phone number on my PayPal account?

The contents of this site are provided for informational purposes only. The information in this article does not constitute legal, financial, IT, business or investment advice of any kind and is not a substitute for any professional advice. You should always obtain independent, professional accounting, financial, IT and legal advice before making any business decision.