How can I make a formal complaint to PayPal?

We aim to provide you with the highest possible standard of Customer Service. Yet sometimes things can go wrong. If this is the case please let us know and we will do our best to find a quick and fair solution to solve your issue.

We will keep you updated throughout our investigation and we will endeavour to resolve your complaint as quickly as possible. More complex situations may require further investigation, if this is the case we will give you regular updates until we can provide you with a response.

To submit your complaint:

  1. Go to Contact us.
  2. Click Feedback and formal complaints.
  3. From the 7 options, select the complaint type which best matches the scenario you'd like to address.
  4. Click Email Us. (You may need to log in.)
  5. Complete the webform with both your personal and complaint details.
  6. Review the details and click Send email.