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Unauthorized transactions

If you think someone's used your account without permission, report it to us immediately and we'll help protect you. If you find a suspicious charge, an error, or some other unauthorized transaction when viewing your account, we may be able to help. Report it within 60 days of when it appeared on your statement and if unauthorized transactions are eligible, you won’t be held liable.


You can notify us in the following ways:

  • For any type of unauthorized transaction or error, you can call our customer service at (402) 935-7733. You can also notify us in writing or online by following the instructions below.

  • Before notifying us, please double check that it’s not a transaction you might’ve simply forgotten, like a recurring payment for a magazine subscription.

If the transaction doesn’t involve a PayPal debit card:

Online

Use the PayPal Resolution Center form to file an unauthorized transaction report.

Mail

PayPal, Attn: Error Resolution Department

P.O. Box 45950

Omaha, NE 68145-0950

Once your claim has been filed, we'll investigate and do our best to resolve the issue. Any transaction found to be in error or unauthorized will be refunded.

Please be aware that we'll notify any other parties involved in the transaction (e.g., banks, merchants, customers, etc.) to help us investigate and resolve your claim.

If the transaction does involve your PayPal debit card:

Online

Log into your account, go to the Account Overview page, and select the transaction details for the transaction you wish to dispute. Follow the directions provided for disputing the transaction.

Mail

Mail the written confirmation form or other notice to:

PayPal, Attn: PayPal Debit Card Department

P.O. Box 45950

Omaha, NE 68145-0950

United States

Fax

Fax the written confirmation form or other notice to 303-395-2855.