Seller Protection

Protecting You.

Seize global sales opportunities
Minimise fraud
Improve your bottom line

Seize global sales opportunities

With PayPal, you can be protected. Seller Protection helps safeguard you from losses on eligible transactions. What’s more, your buyers may also be protected with Buyer Protection.

Learn from executives

Minimise fraud

Stop worrying about losing out to those who seek to abuse the payment system online. Seller Protection safeguards your eligible sales so you can sell with confidence.

Improve your bottom line

Focus on what you love: delighting buyers and growing profits. With Seller Protection, your eligible sales are safeguarded, saving your business from lost revenue and time.


Safeguard your sales

With Seller Protection, we protect you against claims of items not received or unauthorised payments (for example, payments made with stolen credit cards).

Seller Protection automatically applies to your eligible sales.

To make sure your sales are eligible, simply:

  • Ensure you accept only single payments for each sale from your buyer’s PayPal Account.
  • Ship the item to the address specified by the buyer on the Transaction Details page.

The Transaction Details page will indicate if your transaction is eligible for Seller Protection.

Ship it right

Every claim is your time and money lost. To make sure your sales qualify for Seller Protection, you need to meet some simple postage requirements.

If a buyer makes a claim for an unauthorised transaction, you’ll need to provide proof of shipment.

If a buyer claims that an item was not received, you’ll need to provide proof of shipment (if the transaction value is less than $250 USD), or proof of delivery and signature confirmation (if the transaction value is $250 USD or more).

We recommend using a shipping/courier service that supports door-to-door tracking that’s viewable online.

What shipping documents do I need?


How does Seller Protection work?

If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds in question. We’ll email you a request for proof of shipment or proof of delivery and signature confirmation. Once we’ve received your documentation, we’ll investigate to determine whether your transaction is eligible for Seller Protection. If it is, we’ll remove the hold and restore your access to the funds as soon as possible.

What’s not protected?

  • Local pickups or deliveries made in person.
  • Digital goods, travel and other tickets, gift vouchers, services or intangible items (items that can’t be shipped).
  • Items sent after PayPal advised the seller not to ship.
  • Claims or chargebacks arising from items being significantly different to how you described them.
  • Direct card payments not made through a PayPal Account and email payments (excluding PayPal Invoices).

We may suspend your eligibility for Seller Protection if we hold a reasonable belief that there is an increased risk associated with your PayPal Account.

For example, sellers who receive a high proportion of payment reversals or chargebacks may be temporarily suspended from Seller Protection. We’ll email you if you’re at risk. If you are suspended, you can restore your eligibility for Seller Protection by keeping your buyers happy and reducing your exposure to fraud. Learn more

See our User Agreement for full terms.

Helpful security links

 

What is proof of shipment and proof of delivery?

Proof of shipment is documentation from a shipping/courier service that includes:

  • A status of “shipped” (or equivalent) and the date of postage.
  • The recipient’s name and address as shown on the Transaction Details page.
  • The sender’s name and address (which must match that on the PayPal Account).
  • Online tracking information showing the status of shipment.

Proof of delivery with signature confirmation is documentation from a shipping/courier service that includes:

  • A status of “delivered” (or equivalent) and the date of delivery.
  • The recipient’s name and address as shown on the Transaction Details page.
  • Online documentation that can be viewed at the shipping/courier service’s website and indicates that the item was signed for on delivery.