How do I request a refund for a PayPal payment?
The payment was made by mistake
To find the recipient's contact details, please go to the Activity page and click on the payment in question. From your PayPal app, tap Your activity on the home screen.
There are other problems
Where will my refund go?
You can check the refund status anytime in your PayPal account. Here are the refund statuses you may see:
- Pending: Your refund has been issued, but the bank is still processing it. It usually takes 3 to 5 business days for the funds to arrive.
- Refunded or partially refunded: Your refund is complete. The funds should be back in your PayPal balance or on your card.
- Temporary hold: Your refund was sent before your original payment cleared your bank. This usually takes 3 to 5 business days to process and the refund will be credited to your PayPal balance once complete.
- Completed: Your refund has been sent and completed on the seller or recipient's side, but you may not see the funds in your available balance just yet. It may take an additional 3 to 5 business days to process.