Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You won't be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.
Help Centre > All About PayPal/Policies > Why is the payment I received under review?

Ask our Business Community

Get started and join the conversation to use PayPal for business in the Headstart Community.

Why is the payment I received under review?

PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. This review can take up to 24 hours.

We'll let you know by email and/or on the Transaction Details page when it's ok to ship an item that's been under review. Payments that clear Payment Review are automatically eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.