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Help Centre > All About PayPal/Policies > What if a buyer does not receive an item I sent? How can I prove that I sent it?

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What if a buyer does not receive an item I sent? How can I prove that I sent it?

One way to show proof is to use a carrier with online tracking. For transactions involving merchandise worth 750USD or more, keep an online receipt in the form of a signature from the recipient as proof of shipment.

To view the specific terms and conditions, click Legal Agreements or User Agreement at the bottom of the page.

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