Due to coronavirus (COVID-19) safety precautions, our customer service is currently closed. You can still view answers to frequently asked questions on this page. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

Questions about Cashback? Learn about Cashback vouchers on our shopping page, or see the Cashback Terms and Conditions.

Common Questions

PayPal’s response to the coronavirus (COVID-19) pandemic & FAQs
Where do I find my PayPal cashback voucher?
I haven't received my PayPal cashback voucher, when will I receive it?
Can the PayPal cashback voucher be returned if the underlying booking is cancelled?
Is it possible to transfer the PayPal cashback voucher to another person?
Why do I see an error message when using "Get your money" for service or virtual products?
How do I confirm the India bank account linked to my PayPal account?
How do I link an India bank account to my PayPal account?
Can I cancel a PayPal payment that I've already sent?
What is GST and how does it apply to PayPal services in India? What if I’m in a Special Economy Zone?

Get customised help with your account and access your message centre.