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Help Center > Disputes and Claims/Open a dispute > Can I change my reason for filing a dispute or claim?

Can I change my reason for filing a dispute or claim?

Yes. You can change your reason if you originally filed a dispute because you didn’t receive your item, and then received the item but found it to be different from the description.

Here's how:

  1. Go to your Resolution Center.
  2. Select Open Cases.
  3. Find your case and click View from the Action column.
  4. If you haven't escalated to a claim yet, click Change your reason for this dispute.
  5. If you've already escalated to a claim, click Change your reason for this claim.
  6. Follow the instructions provided.

By changing the dispute reason, you automatically escalate the dispute to a claim. This means that you're asking PayPal to review your case and decide whether you're eligible for a refund. We reach a decision in most cases within 30 days.

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