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Help Center > All About PayPal/Policies > What's PayPal Seller Protection?

What's PayPal Seller Protection?

PayPal Seller Protection is a free service provided to our members. It reinforces our commitment to building trust and safety in our network. It acts as a safeguard for claims, chargebacks, or reversals opened for the following reasons:

  • Unauthorized Payment
  • Item Not Received

It doesn't provide protection for:

  • Claims, chargebacks, or reversals for significantly not as described.
  • Items that you deliver in person.
  • Digital Goods.
  • Transactions made through PayPal Direct Payment or Virtual Terminal.

PayPal Seller Protection is available for qualified transactions. The transaction details page shows if your transaction is eligible for coverage under this policy. If it is, send the item to the shipping address displayed on the transaction details page.
To ensure that your items are shipped to the right address, don't accept shipping labels from the buyer or offers to use their shipping services (such as access to their account), since you won't be covered under our Seller Protection. Fraudulent buyers may encourage you to use their shipping services since they have the ability to change or reroute the shipping address and then open a claim saying they didn't receive the item from you.

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