Help Article

Ask the Community

Find answers or join the conversation in the Community Help Forum.

What does it mean on my transaction history if the Mass Payments status says: processing, denied, processed, or completed?

 Your transaction history shows your Mass Payment status with one of these messages:

  • Processing: Your Mass Payment is in the works.
  • Denied: The Mass Payment request wasn’t approved and no funds were sent. This might have happened if you didn’t have enough funds in your account.
  • Processed: Your payments have been sent.
  • Completed: All your payments have either been claimed or, after 30 days, your unclaimed payments have been returned to you.

For more details, see our Mass Payment information page. Here’s how:

  1. Log in to your PayPal account.
  2. Click Merchant Services at the top of the page.
  3. Click Mass Pay under Manage Payments.


We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.