PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. The review process usually takes less than 24 hours, but sometimes can extend to 48 hours.
Why is the payment I received under review?
We'll let you know by email and/or on the Transaction Details page when it's ok to ship an item that's been under review. Payments that clear Payment Review are automatically eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.
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How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page.If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending with Where can I find transactions that are under Payment Review? Your Account Overview and the Transaction Details page will note whether a payment is being reviewed. Well also email you to let you know were reviewing a transaction. I received a payment notification email, but the payment does not appear in my PayPal account. Why?If youre notified that youve received a payment, but you dont see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the What is Payment Review?We review some payments to help protect sellers from risky or fraudulent payments. If we review a payment, we'll send you an email within minutes letting you know that your payment is Pending while we investigate. We also ask you not to ship your items until our review Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a Cancel link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you wont be able to cancel it yourself, as CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account between January 1, 2014 and November 10, 2017. What information has PayPal been ordered Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may How do I print a Packing Slip?To print a Packing Slip for payment you have received with PayPal, follow these steps: Log in to your PayPal account. Click Activity at the top of the page. Locate and click the transaction. Click Print Packing Slip under Shipping near the bottom of the page. Review the What is One Touch and how do I use it?What is One TouchTM? One TouchTMallows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipients account. Cleared by Payment Review: What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and Why did I get PDT error 4003?Issue PayPal returned PDT FAIL Error 4003. Cause If Payment Data Transfer (PDT) doesnt work during testing, youll usually see an error 4003 or a FAIL response, assuming the email address is confirmed. Solution If youre having trouble setting up Payment Data Transfer, do the following: Check the How do I report potential fraud to PayPal?Its extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps weve included below to report them: Unauthorized activity What transaction types are subject to Payment Review?There are a number of reasons a payment will be placed under Payment Review. Sellers in higher-risk categories, like consumer electronics, may notice a higher number of transactions selected for Payment Review. If you have any questions about Payment Review and have an account manager, please contact them. How do I get an Adaptive Payments API application ID?Important: Adaptive Payments is now a limited release product. Its restricted to select partners for approved use cases and shouldnt be used for new integrations without guidance from PayPal. To receive access to build an Adaptive Payments payment structure, you must receive approval from PayPals Developer Platform Application Am I covered for a transaction that clears Payment Review?PayPal provides coverage toaccount holders for eligible transactions in the event of an unauthorized payment or item-not-received claims, chargebacks, and reversals. To be eligible for PayPal Seller Protection: The transaction must be marked eligible or partially eligible for Seller Protection on the Transaction Details page. The item must How do I contact PayPal if I have questions on Payment Review?If you have an account manager, please contact them. Otherwise, log in to your PayPal account and click Help Contact at the bottom of any page. Why is my payment being held for 21 days?If your payment is on hold or not available right away, well notify you via email or an alert on your Summary page. Why are my funds being held, and when will they be available? Delaying funds availability is a common industry practice we implement to help ensure
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