PayPal reviews all transactions to help sellers avoid risk. If we think that a payment might be risky or fraudulent, we'll review it and ask you to wait until our review is complete before shipping. The review process usually takes less than 24 hours, but sometimes can extend to 48 hours.
Why is the payment I received under review?
We'll let you know by email and/or on the Transaction Details page when it's ok to ship an item that's been under review. Payments that clear Payment Review are automatically eligible for Seller Protection as long as the transaction follows Seller Protection guidelines.
We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Centre if you have a question or want to contact us.
How will PayPal let me know when a payment is under Payment Review?You'll receive an email letting you know that a payment is under Payment Review and another email when the review is complete. You'll also find this information on the Transaction Details page. If you use PayPal Instant Payment Notification (IPN) or an API, the payment appears as Pending Where can I find transactions that are under Payment Review?Your Account Overview and the Transaction Details page will note whether a payment is being reviewed. We'll also email you to let you know we're reviewing a transaction. I received a payment notification email, but the payment does not appear in my PayPal account. Why?If you’re notified that you’ve received a payment, but you don’t see it in your PayPal account, there are a number of possibilities: The sender may have accidentally sent the payment to the wrong email address. You might want to contact the sender to confirm that the payment I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the What is Payment Review?We review some payments to help protect sellers from risky or fraudulent payments. If we review a payment, we'll send you an email within minutes letting you know that your payment is Pending while we investigate. We also ask you not to ship your items until our review CRA Information RequestPayPal has received a Federal Court order, which requires us to disclose information to the Canada Revenue Agency (CRA) about PayPal Business account holders that have received or sent a payment through their account during the relevant reporting period between January 1, 2014 to November 21, 2017. This Can I cancel a payment that I've already sent?You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you. If the payment is completed, you won’t be able to cancel it yourself, Why is my payment from a sale on eBay not available immediately?When you get paid for items sold on eBay.com, your payment might not be available immediately. Your money is usually available in 21 days or sooner to ensure your buyers receive their items (Note: the money may not be released until later in the day). Your payment may How do I print a Packing Slip?To print a Packing Slip for payment you have received with PayPal, follow these steps: Click Activity at the top of the page. Locate and click the transaction. Click Print Packing Slip under "Shipping" near the bottom of the page. Review the receipt for accuracy. If the information What is One Touch and how do I use it?What is One TouchTM? One TouchTM allows you to complete purchases faster while still keeping your financial information secure. When you log into PayPal, with your mobile phone or from a desktop, tablet or laptop you can choose to stay logged-in for easier, faster checkout across all eligible merchants. What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipient’s account. Cleared by Payment What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and Why did I get PDT error 4003?Issue PayPal returned PDT FAIL Error 4003. Cause If Payment Data Transfer (PDT) doesn't work during testing, you'll usually see an error 4003 or a FAIL response, assuming the email address is confirmed. Solution If you're having trouble setting up Payment Data Transfer, do the following: Check the How do I report potential fraud to PayPal?It’s extremely important to report any suspected instances of fraud. Not only will this protect you, it will also help make the web a safer place to do business. Here are some types of fraudulent activity. Please follow the steps we’ve included below to report them: Unauthorized activity
Related Articles are currently unavailable
Video is not available
You were logged out to help protect your account.