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Help Centre > Payments/Refunds > How can I view the status of my refund?

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How can I view the status of my refund?

You can view the status of your refund in your Activity.

Here’s how to view the latest status:

  1. Click Activity at the top of the page.
  2. From the dropdown menu, select Refunds.
  3. Select the desired dates.
  4. Click View.
  5. Click Details next to the refund.


Here are a few common refund statuses:

Pending: If your refund status is Pending, it means that the seller issued your refund but the money hasn’t arrived from the bank yet. It usually takes 5-7 days for the money to arrive.

Refunded or Partially Refunded: If your refund status is Refunded or Partially Refunded, it means that the refund is complete. The money should be back in your PayPal balance or on your credit card.

Canceled: The pending refund could not be processed. Please contact the sender of the refund for further information.

Temporary hold: If your refund status is "held," it means the transaction was refunded before it has cleared your bank. This process takes 5-7 business days to complete, and the refund will be credited to your balance once the process is completed.

Where is my refund sent to?

How your money is refunded depends on how you made the original payment.

  • If you paid with a credit card, the money is refunded to your card. If the card you paid with is closed or invalid, the money will still be refunded to your credit card account.
  • If you paid with your bank or PayPal account balance, the money is refunded to your PayPal account. After you have received the refund, you can withdraw money from your PayPal balance to your bank account.
  • If you paid using a credit card and your PayPal account balance, the amount paid by credit card is refunded to your card. The remaining amount is refunded to your PayPal account.
  • If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account.
  • If you paid with a debit card, the amount is refunded to your debit card. If the refund cannot be applied to your debit card, it will be applied to your PayPal balance.

Additional status:
  • Placed and Removed: These statuses refer to the temporary hold on a payment rather than the payment itself. A hold is placed on a transaction (for example when a refund is pending) and is later removed when the transaction either completes or is canceled (see above). When checking the status of your refund you should refer to the original transaction, in the related payments, not the hold.

Refunds to credit or debit cards can take up to 30 days depending on the card company involved.

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