Unfortunately there are fraudsters out there who try to use our trusted name to get information from you. This is called “phishing” because the sender is “fishing” for your personal information. The goal is to trick you into clicking through to a fake or “spoof” website, or into calling a fraudulent customer service number where they can collect and steal your sensitive personal or financial information.
If you have opened an email that you don’t think is from PayPal, and haven’t clicked on any links, you shouldn’t have anything to fear. If you have clicked on a link, or you have downloaded an attachment, learn more about Identity Protection.
Forward the entire phishing email or spoof site information to email@example.com
Do not alter the subject line or forward the message as an attachment.
Delete the suspicious email from your email account.
We’ll send you an email response to let you know if the email is indeed fraudulent. In the meantime, don’t click on any links or download any attachments.
Be cautious when communicating with others through direct messaging as scammers may attempt to trick you into providing personal information. PayPal users should never share sensitive personal or financial information, for example: