Help Article

Why did I get result code 102?

Issue
PayPal returned result code 102 - Processor not available.

Causes
You receive this error message if:
  • PayPal is currently having trouble connecting with your processor.
  • An international bank issued the credit card in use.
  • TSYS processor information isn't set up correctly.

Solutions
To resolve the issue, try one or more of these solutions.

Connectivity problems
Once you report connectivity issues to PayPal, we immediately start working to resolve the problem, but can't complete your transaction until the problem is resolved. Wait and try to resubmit the transaction later. If the transaction still doesn't complete after one hour, contact Payflow Support at 1-888-883-9770 or by email at payflow-support@paypal.com to receive an update on the issue.

You can sign up to be notified of known issues at PayPal.

International credit card
When the card-issuing bank doesn't respond to the authorization request, ask the customer to provide a different credit card, or obtain and process a voice authorization.

TSYS (formally Vital) information incorrect
Contact your merchant bank for the correct TSYS information for your account and contact TSYS at 1-800-946-4691 for verification. After verification, contact Payflow Support at 1-888-883-9770 or by email at payflow-support@paypal.com with the information and ask to update your account.
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