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Help Center > Payments/Send/Receive Payments > How do I make a refund?

How do I make a refund?

Refund within 180 days of payment

Here's how to make a full or partial refund within 180 days following the date of the original payment:
  1. Go to your Activity page.
  2. Click the transaction you want to refund and then click Issue a refund.
  3. Enter the refund amount and click Continue.
  4. Confirm the information and click Issue Refund.
The refund is credited in the same currency as the original payment. The same conversion rate is used as appropriate.

If you refund a payment, we will retain the fixed portion of the fee (0.25 EUR). In the case of a partial refund, the amount of the fees refunded is proportional to the amount refunded to the buyer.
  • For payments by bank account or PayPal balance, the refund is credited to the PayPal balance of the sender.
  • For credit card payments, the refund will be credited to the card of the sender (it can take up 30 days depending on the card issuer).
  • For payments made with both a credit card and another payment method, the amount paid by card will be credited to the card and the rest to the PayPal balance of the sender.
Refund after 180 days of payment

To make a full or partial refund after 180 days following the date of the original payment, go to the Transfers section of your PayPal account.
In such instances, the payment will be credited to the PayPal balance of the recipient. However, fees for this transfer and any fees incurred during the original transaction will not be refunded.

If a buyer receives a refund using "Send money" while the 180-day period has not yet passed, they can decline it and ask the seller to use the link Issue a refund described above.
 
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