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Help Center > PayPal Basics/Security & Protections > I forgot my password, how do I get it back?

I forgot my password, how do I get it back?

If you have forgotten your PayPal password:

  1. Go to the login page and click on Having trouble logging in?
    (*do NOT close out of this window or you'll need to restart the password reset process.)
  2. Enter your email address and click Next.
  3. Select a verification method and click Next.
  4. Follow the instructions.

If you choose email and you don't see the email in your inbox:

  • Check your "Spam" folder.
  • You can also have it resent by simply clicking on Resend.
If you still do not receive an email, or you no longer have access to this mailbox, try the following method by telephone:
  1. Go to the login page and click on Having trouble logging in?
    (*do NOT close out of this window or you'll need to restart the password reset process.)
  2. Enter your email address and click Next.
  3. Select Receive a call and click Next.
You will see a code on the next screen. Use it when you get our call. We'll then ask you to create a new password (we’ll ask you to enter it twice).

If you no longer use the phone number registered to your PayPal account call us to update it.

If your password is entered incorrectly too many times, we can help you reset it. Please call us at 0800 508 55 (toll-free from a landline in Belgium), from 8:00 AM until 4:30 PM Monday through Friday (Flemish speakers) and from 8:00 AM until 8:30 PM Monday through Friday & 10:00 AM through 6:30 PM on Saturdays and Sundays (French speakers).
  1. We'll give you a 5-digit code, then send you an email.
  2. Click the link in the email.
  3. Enter the 5-digit code we gave you.
  4. Create a new password and select 2 security questions.
If you’re still having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with "How do I clear cache and cookies in (Your Internet browser name and version, for example, Internet Explorer 11)?"

Tip: your PayPal password should be 8-20 characters long and include at least one number or symbol like !@#$%^.
 
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